Airports

Published on June 1st, 2022 | by Alan Dwyer

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daa Outlines Plans for Passengers at Dublin Airport

Following the past weekend of misery suffered by a lot of passengers using Dublin Airport where lengthy delays were for passengers entering the terminal buildings, the daa has announced a number of measures which is expected to ease congestion for the upcoming long weekend.

The changes are being implemented to prevent the issues which arose last weekend when it was estimated up to 1,000 people missed flights and to provide confidence and reassurance to all passengers flying out of Dublin Airport over the coming days and weeks.

daa is focusing on passenger experience improvements across three core areas: Maximising the staff resources available; increasing the number of security lanes open at peak times; and improving queue management.

These queue management improvements will include the setup of a contingency triage mechanism to be utilised in the event of any unanticipated issues arising. For the coming June Bank Holiday weekend, the daa will have an additional 40 security staff on duty to reduce the time it will take passengers to get through security screening. The daa’s is advising passengers to arrive at the airport at least two-and-a-half hours before the departure of short-haul flights to Europe and the UK and at least three-and-a-half hours for long-haul flights.

However, daa is recommending that any passenger who needs to check-in a bag should allow up to one hour in addition. In advance of arriving at the airport, passengers are reminded to check with their airline in advance regarding check-in and bag drop times and adjust their arrival time accordingly. At times when the terminals get particularly busy, triaging access will be deployed to the terminals. Anyone wishing to enter the terminals will be required to present documentation, such as booking confirmation or boarding card, indicating the time of their flight.

Passengers that arrive too early for their flights will be asked to wait in a dedicated passenger holding area with special consideration being given to those passengers who require special assistance and Important Flyers travelling with autism. daa will put essential facilities in place in the holding area, including bad weather cover, seating and toilets.

With the deployment of these incremental measures and a robust plan in place, with additional contingency built-in, daa is confident there will be no repeat of what occurred last Sunday in the period ahead.

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