The Ryanair Group (Ryanair DAC, Malta Air, Buzz, Lauda Europe and Ryanair UK) operated just over 66,400 flights in November carrying 11.7 million passengers, a 4% increase on November 2022. Load factor remained the same at 92%. In the rolling 12 months to 30th November 2023, the Group carried 180.8 million passengers, a 14% change on the same period last year. Load factor was also 3% higher at 94%.
New Customer Account Verification
This week the airline also introduced a new account verification initiative to enhance customer experience and protect customers from ‘ghost brokering’, ‘phishing’, other malicious technology scams employed by online fraudsters, and from pirate OTAs. From 8th December, new myRyanair account users will be required to complete a once-off, free-of-charge account verification which takes less than 30 seconds and is similar to the existing verification process on AirBnB and Revolut.
This new “Know Your Passenger” (KYP) initiative will help ensure that customers get the best Ryanair care and prices. It also guarantees that a myRyanair account is being set up by a real person which will help prevent online fraudsters from incorporating Ryanair bookings into their ‘ghost brokering’, ‘phishing’ or other malicious technology scams. In addition, KYP will help ensure that Ryanair customers have direct access and control over their booking at all times to manage any changes to bookings directly, receiving all notifications about their bookings directly, including safety, security (especially online check-in reminders) and all disruption information.
